Refund policy | PITAKA – PITAKA-HK

Refund policy

Returns: Your order is eligible for a return or an exchange within 7 days of delivery. If more than 7 days have passed, unfortunately we cannot offer you a refund, exchange, or credit.

To be eligible for a return, your item must be new & unused condition and in the original packaging as you received it by us. If an item is returned to us in different and/or damaged condition, a partial or no refund will be given. To start a return or exchange, please email us at Please include your order number, the item(s) in question and reason for the return/exchange in the email. Thank you.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if eligible) Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If your return is mailed to us in different and/or damaged condition, a partial or no refund will be given. We will donate it, dispose of it carefully, and/or can send it back to you, and you will be responsible for the shipping cost back, depending on the situation.

Late or missing refunds (if applicable) If you believe you haven’t received a refund yet, please double-check your bank account. It may take some time before your refund is officially posted. Then contact your credit card company and next contact your bank. If you’ve done all of this and you still have not received your refund yet, please contact us at

Final Sale items are not eligible for a refund, exchange, or credit.

Exchanges (if applicable). If you need to exchange for the same item (different color/size), send us an email at and send your item to our specified warehouse. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Replacements (if applicable) We only replace items if they are defective or damaged.

Gifts-Returns are only eligible to original purchasers. If the item was a gift, then proof of purchase is required and subject to the same return guidelines as listed herein. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If you are eligible for a return, please mail your product to our specified warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Under special circumstances, if a Return Label was requested/able to be sent from us, that amount will be deducted from your refund.

Please ship at your own risk, we don’t guarantee that we will receive your returned item.

If an item is lost or not received, that is not our responsibility. If you are shipping back an item over HK$600, you should consider using a trackable shipping service or purchasing shipping insurance.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.