Shipping & Warranty | PITAKA – PITAKA-HK

WARRANTY PERIODS (Begins from delivery date)

Cases: 2 months

Charging related items: 1 year (MagEZ Case Pro, MagEZ (Charging) Stand, MagEZ Case Pro for Tablets, Power Dongle, MagEZ Car Mount Pro etc.)

Watch Band: 1 year

Other accessories: 2 months (MagEZ Grip, MagEZ Card Sleeve 3, MagEZ Car Mount Lite and other mounting bases, PitaTag items, etc.)

Warranty Details

Our warranty guarantees that all items will be free from material and engineering defects and work as advertised.

A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.

Exclusions:

  • The warranty does not extend to damage from normal wear and tear, abuse or on purpose, alterations, misuse, demagnetization of magnetic strip bank cards, cosmetic damage that does not affect functionality (such as scratches, stained magnets, or fading logos). Any damage to, loss of the cardholder’s contents, loss of use, loss of data, or similar are not covered.
  • The warranty is non-transferable and only covers the original end-user purchaser. PITAKA will only authorize the warranty claim if the product was purchased from an official store.This warranty applies to products purchased from PITAKA's official online store (Amazon/official website). Please note that eligible products will be identified by the order number issued by each online store in connection with the purchase of the purchased product. Products purchased from other retailers or sellers are not covered by this warranty, so please contact the store where you purchased the product for any defects. If you cannot provide your order number, the product will not be covered by this warranty.
  • Customers must provide a valid order number or matching email address to make a claim.
  • This limited warranty covers only PITAKA products and won’t cover damage to any device or personal property.

TO MAKE A CLAIM

To make a claim, or if your shipment arrived damaged or defective, please contact us at support@ipitaka.com for a quick solution.

Limitation Of Liability

In no event shall PITAKA or its authorized suppliers be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the Product, including, without limitation, property damage, loss of value of the Product or any third party products that are used in or with the Product, or loss of use of the Product or any third party products that are used in or with the Product, even if PITAKA has been advised of the possibility of such damages. PITAKA has no liability for any damage or destruction to consumer electronics devices or other personal property that are in the Products, including, without limitation, laptops, cell phones, smartphones, tablets, wearable devices, or handheld devices, or any loss of data contained in the foregoing devices. Not withstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages, the entire liability of PITAKA and any of its authorized suppliers shall be limited to the amount actually paid by you for the Product.

7-DAY MONEY BACK GUARANTEE

Sometimes, we know that our products don’t quite meet your expectations, and we sincerely apologize for this. If you experience this, please contact support@ipitaka.com as soon as possible and provide us with complete product and package pictures within seven days of purchase. We will then arrange after-sales service as quickly as possible.

All items may be returned or exchanged within seven days from when it was delivered. PITAKA owns a Return Merchandise Authorization, so you will only pay for return shipping and insurance fees.

Please note that to be eligible for returns, the item(s) must be in their original condition when received, including all product documentation, and shipped within three days.

To exchange a product quickly, we recommend applying for a refund and placing a new order. Please allow approximately one week for your refund to be processed after we receive your return.

If a package or item delivered to you arrives damaged, please refuse the shipment or contact us (support@ipitaka.com) immediately. Please retain all packing materials unless instructed otherwise by PITAKA. Claims for damaged or missing items must be reported immediately or within three days of receipt of your shipment. PITAKA will not be responsible for lost or damaged returned shipments.

Important Notice: engraved items or customized items are not refundable.

HOW TO PREPARE A RETURN OR EXCHANGE?

To claim a return or exchange, please first email us (support@ipitaka.com) to file a claim. Please include your order number, name, address, and phone number (including area code) with the name of the item and a description of the problem.

We will evaluate the claim at our discretion within 3-5 business days after receiving your email. If the application meets our manufacturing defects, we will begin to process the claim. You may be requested to get the claimed product or part(s) at the warranty location. Once the product or parts are received with the repair order number, we will refund your processing and repair fees or replace your product at our discretion.

If sending a MagEZ Wallet, we recommend using a service like UPS or FedEx, which will give you a tracking number. Once your Wallet is safely in our hands, the warranty process will begin. We recommend that you securely package your items in original packing materials. We are not responsible for lost or stolen articles.

PAYPAL RETURNS

PayPal orders will be credited back to your PayPal account. Please allow up to 1 week for your account to be credited.

CREDIT TO YOUR CHARGE CARD

Credit card purchases will be refunded to the credit card or account used on the original purchase. Please allow up to 1 week from the date that PITAKA has received your return for your account to be credited.

You may wish to contact your credit card company on posting guidelines as they can vary.

SHIPPING CHARGES

Shipping charges, including special handling and any other related costs, are non-refundable.

Please do not use a collect on delivery service.

If you receive any portion of your order damaged, please contact us before returning the items. PITAKA will not reimburse you for any unauthorized shipping expenses incurred.

Please retain all shipping materials for the courier pick up and inspection.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion.

We will not reimburse you for overnight, express, or other specialized services.

CANCELLING OR CHANGING AN ORDER

If you would like to change or cancel an order, please contact us as soon as possible. We will attempt to accommodate order changes to the extent possible before shipping confirmation. Some changes may result in a shipping delay.

We cannot accommodate changes or cancellations on special order requests and orders that have already shipped.

If your order has already shipped, please contact us to set up a merchandise return once you have received it.

‘FREEBIE’ TERMS & CONDITIONS

Free gifts are not for resale and will not be replaced if lost or stolen.

Free gifts are provided on an "as is" basis (with its present look or condition) without further warranty. These include but are not limited to, lost, misplaced, destroyed, or stolen free gifts once they are claimed. These gifts are not redeemable for cash and cannot be transferred or exchanged.

Shipping Policy

FREE WORLDWIDE SHIPPING

All orders use premium express delivery service based on recommendations from our freight forwarder.

We dispatch within 24 working hours (pre-sale items excluded) unless in the case of a force majeure. Normally, the item will ship from Hong Kong near to your location, but it will ship from another warehouse to avoid delays in the case of out-of-stock conditions.

Shipping time varies according to different regions.

Generally speaking, it would take 1-3 days.

**When the order amount is over HK$300(including HK$300), free shipping, except for certain areas.

**When the order amount is less than HK$300, HK$50 freight should be borne by you. Also, you are advised for in-store pickup.

Shipping to Shipping Time Extra Postage for Amounts below HK$300
Hong Kong SAR 1-3 Days HK$50

Please consider due to the recent pandemic conditions, some parcels might experience delays, please contact support@ipitaka.com if you have any questions.

Once a package has been declared "delivered" by the local courier, we have no further liability. Stolen or missing orders "after delivery" are the responsibility of the purchaser and would not be refunded/reshipped. We will make every effort to assist and give advice/support, verify delivery etc. If the shipping issue is the fault of the carrier such as "declared lost" shipment or “returned to sender”, we will help and send a replacement order.

Shipping carrier delays, weather delays etc., are beyond our control.

If you do not receive your item on time, please contact us for further assistance.

OTHER:

  • Customers must first send a clear photo or video of the damaged or defective product and the shipping package before we can consider issuing an RMA. Please use good lighting, and take the picture at a medium distance so that we can identify and verify the issue(s).
  • Customers need to pay the return shipping fee first. After PITAKA has received the returned product and confirmed it is faulty, the return shipping cost will be refunded based on a valid return receipt of up to a maximum of 50 USD. If our technical team determines the item is not DOA, PITAKA will not compensate for the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
  • Product returns must be via one of PITAKA’s approved shipping methods. Our after sales team can provide you with further details.